Listening plays a huge part in communicating better at work. That goes for all levels of staff, but what about customers?

As a Facilities Management (FM) provider and leading cleaning contractor we like to listen to customers’ needs and wants. We are not afraid of feedback both positive or even negative. As Bill Gates said "Your most unhappy customers are your greatest source of learning." and apparently he knows a thing or two about business.

From the best to the worst

When communication is good it enables us to be productive and efficient; deadlines get met, ideas are discussed properly, starting projects is easy, conflicts happen less often and employees give their best.

When communication is poor, the results can be disastrous with losses in all areas:  lost time, lost productivity, lost revenue, lost clients, lost opportunity - and this is just the tip of the iceberg.

Professional Facilities Management Contractor

Here at Boxer FM much of our success is down to a strong work ethic which is shared by our staff. Building strong relationships with clients is also key, as is building trust. We feel customer loyalty is the golden reward we receive in return for good service.

With the bespoke facilities management services we provide to a number of prestigious customers, finding solutions is the order of the day for almost each and every day. Be it contract cleaning services to grounds maintenance services, we know we can confidently meet your needs and requirements with our professional teams located nationwide. All our regional managers are fully supported by our service desk based at our Head Office.

Offering a better Facilities Management Service

Sometimes it is difficult to know when communication is better verbal or written. Having a professional communication system allows us to flourish, which is why we are introducing Zendesk. Raising the standard of communication for all of us is sure to make Boxer FM the unrivalled facilities management company to take care of your specific contract requirements.

Our Customer Focus Strategy

• Encourage feedback

• Use feedback to make improvements

• Make customers feel heard

• Ensure customers are appreciated

• Provide a service driven by relationships rather than profits

• Provide honesty, transparency, ease and quality

If you would like to speak to someone about commercial cleaning, grounds maintenance, janitorial or facilities management services for your business, please call us on 01527 833 333  Our trained and knowledgeable staff are on hand to speak to you today. If you would prefer to drop us a line, our email is admin@boxerfm.co.uk or visit our website for more information www.boxerfm.co.uk